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We recognise and value the protection of your personal information and have implemented this Privacy Policy in accordance with the Australian Privacy Principles (APP). This policy sets out how we collect, hold, and use your personal information, and under what circumstances we may disclose or transfer your personal information. This Privacy Policy is incorporated into the Answer Is Yes Terms of Use.
Collection
We collect your personal information so that we can create an account for you to access and use the Answer Is Yes courses and services. Information will only be collected directly from you unless you authorise for another person to provide the information.
The type of personal information we collect includes your name, address, telephone number, email, business details, and any additional information you provide to us.
Use
The personal information you provide us is used for our primary business purpose which is providing corporate training. Examples of when we may use your information include:
providing you with corporate training (whether online or in-person);
informing you about our products and services;
administering your account;
dealing with requests, inquiries or complaints and other customer care related activities;
marketing our products and services generally; and
carrying out any activity in connection with a legal, governmental, or regulatory requirement on us or in connection with legal proceedings, crime or fraud prevention, detection, or prosecution.
We may also use personal information for purposes related to those described above which would be reasonably expected by you in connection with the service.
We will not use your information for purposes other than described above unless we have your consent or there are specified law enforcement or public health and safety reasons.
Interacting with Us
If you contact us with a general question, we may interact with you anonymously or through the use of a pseudonym. However, you are required to provide true and accurate details when registering and using your account and you agree that you will provide accurate information if so required.
Direct Marketing
From time to time we (or an appointed third party) may send you marketing or promotion material. Marketing and promotional material will only be sent to you if you have opted in to receiving marketing material.
To opt-out of receiving certain marketing material, you may contact us or select the “unsubscribe” link provided in the email.
Sharing your Personal Information
We may disclose or receive personal information or documents about you to/from law enforcement agencies to assist in the prevention of criminal activities.
We may disclose your personal information to third-party contractors or service providers with whom we have a business association, including course authors, our web hosting provider, our course platform (teachable.com) and marketing service providers such as Hubspot
We may disclose your personal information to employees, a related company, and professional advisors such as our lawyers or accountant.
Unless you consent or disclosed in this privacy policy, we will not disclose your personal information to other third parties.
Overseas Disclosure
While we do not actively disclose your personal information to overseas entities, we do use the website teachable.com website to offer our courses which is based in the United States and may have access to your information.
Our use of Cookies, Pixels and Web Beacons
Cookies are used to assist you to navigate around our website, to streamline the service provided to you and for marketing purposes. We may incorporate Facebook and Google pixels into our website as a way to offer you more tailored advertising and user experience. Web Beacons may also be used in order to count the number of visitors to our website or open our emails.
Google Analytics
We use Google Analytics, a web analytics service that uses cookies to help the website analyse how you use the site.
The information generated by the cookie about your use of the website (including your IP address) will be transmitted to and stored by Google. Google will use this information for the purpose of evaluating your use of the website, compiling reports on website activity for website operators, and providing other services relating to website activity and internet usage.
Google may also transfer this information to third parties where required to do so by law, or where such third parties process the information on Google’s behalf. Google will not associate your IP address with any other data held by Google.
You may refuse the use of cookies by selecting the appropriate settings on your browser, however, please note that if you do this you may not be able to use the full functionality of this website.
By using this website, you consent to the processing of data about you by Google in the manner described in Google's Privacy Policy and for the purposes set out above. You can opt-out of Google Analytics if you disable or refuse the cookie, disable JavaScript, or use the opt-out service provided by Google.
Security of your Personal Information
We store your personal information using secure servers protected from unauthorised access, modification, or disclosure.
While we endeavour to only hold personal information that is accurate, complete and up to date, if you become aware this information is no longer accurate, complete or up to date please contact us to correct the information.
Disposal of personal information not required
If we hold personal information about you, and we do not need that information for any purpose, we will take reasonable steps to destroy or de-identify that information unless we are prevented from doing so by law.
How to access your Personal Information Upon your request, we will provide access to your personal information we hold except in certain prescribed circumstances, including emergency situations, specified business imperatives, or law enforcement.
How to contact us
If you have any queries, questions, concerns or wish to make a complaint regarding how we deal with your personal information please contact us by email [email protected].
Amendments of this Privacy Policy
From time to time, we may be required to amend this Privacy Policy and we reserve the right to do so. Should any significant amendments occur, a notification will be provided by publication on the website 14 days prior to the changes being implemented unless the circumstances of the amendments make it unreasonable to provide such a notice period. Your continued use after the notice period has lapsed indicates your consent to be bound by the amended Privacy Policy.
For further information about privacy in general, please refer to the Office of the Australian Information Commissioner’s website located at http://www.oaic.gov.au.
Alternatively, please contact our Privacy Officer on [email protected].
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